Thank you for shopping with naturalhomechoice.shop. We want you to be completely satisfied with your purchase. If you are not fully satisfied, you may request a return in accordance with the policy below.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned with its original packaging whenever possible.
- Include all parts and accessories originally received.
- Show no signs of misuse, damage, or excessive wear.
We reserve the right to decline returns that do not meet these conditions.
Non-Returnable Items
For hygiene, safety, or legal reasons, certain items may not be eligible for return where permitted by applicable law.
If a product is identified as non-returnable, this will be clearly stated on the product page before purchase.
Return Process
To initiate a return, please contact our customer support team and include:
- Your order number
- The item(s) you wish to return
- The reason for your return
Our support team will provide return instructions after reviewing your request.
Please do not return products without first contacting us.
Refunds
Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund request.
If approved, your refund will be issued to your original payment method.
Refunds are typically completed within 3 business days after approval.
Please note that your financial institution or payment provider may require additional time before the refunded amount appears in your account.
Return Shipping
If the return is the result of our error, such as receiving the wrong item or a damaged product, we will cover the reasonable return shipping costs.
For returns requested for other reasons, customers may be responsible for the return shipping costs unless otherwise required by applicable law.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us promptly after delivery.
Please provide your order number along with photos of the item and packaging so we can resolve the issue as quickly as possible.
Exchanges
If you wish to receive a different item, we recommend requesting a return for the original item (if eligible) and placing a new order separately.
Clearance Notice
Due to ongoing financial losses, we are conducting a below-cost clearance sale to reduce our remaining inventory while supplies last. This clearance event does not affect your rights under this Return & Refund Policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email:
contact@naturalhomechoice.shop